Policy No.: HR-3.0
Effective Date: December 1, 2023
Approved By: IS - President | JW - Human Resources
This accessibility plan outlines the policies and actions that The Williams Brothers and Strike First Co. (hereinafter referred to as “the Company”) has put in place to improve opportunities for people with disabilities. The Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
Under the AODA and the Integrated Accessibility Standards Regulation (IASR), the following accessibility standards set the requirements that are applicable to the Company:
The Company is committed to continuing to comply with all general requirements set out by the AODA and the IASR. This includes the requirement to develop, implement, and maintain written policies and procedures; and the requirement to train all employees, volunteers, and other members of the company on the requirements of the accessibility standards set out in the IASR and in the Ontario Human Rights Code as it relates to persons with disabilities.
The Company strives at all times to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access the Company’s goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
The Company is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
The Company has met the website requirements of WCAG 2.0, Level AA. All new content on our website(s) will continue to be reviewed regarding the requirements of WCAG 2.0, Level AA.
Accessible Formats and Communication Supports
The Company has taken and will continue to take steps to make sure all publicly available information is made accessible upon request. Where a request for an accessible format or communication support is received, we will:
Accessible Emergency Information
The Company will continue to provide contractors, 3rd parties or any members of the public with publicly available emergency information in an accessible format, upon request.
The Company is committed to ensuring our feedback processes are accessible to people with disabilities by offering various methods of providing feedback, i.e., email, phone, through our website(s), etc., and will provide our feedback process in an accessible format, upon request. Please refer to HR-4.0 Accessibility Standards for Customer Service Policy which details the feedback process and the designated individual responsible for receiving the feedback.
The Company is committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.
All policies have been documented in the Employee Handbook and have been implemented.
The Company will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. The Company has not built or made major modifications to our facility, however, will meet these standards in the future, if required.
This policy will be reviewed at least every five (5) years, and the Company will continue to file the Accessibility Compliance Reports.
For more information on this accessibility plan, please contact Jennifer Williams, H.R. Director at:
Accessible formats of this document are available upon request from: Jennifer Williams, H.R. Director.
Policy No.: HR-4.0
Effective Date: December 1, 2023
Approved By: IS - President | JW - Human Resources
The purpose of this policy is to develop, implement, and enforce accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods and services.
This policy has been developed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 and the Ontario Regulation, O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS and the provisions of the Ontario Human Rights Code.
All legislated changes impacting this policy will be reflected in The Williams Brothers and Strike First Co. (hereinafter referred to as “the Company”) policy through updates, on an ongoing basis. The policy will be reviewed annually in accordance with applicable legislation. No changes will be made to this policy before considering the impact on people with disabilities.
This policy applies to all employees and any other member of the Company.
The Company is committed to excellence in serving all people with disabilities. We strive to provide our goods, services and facilities in a respectful and accessible manner to all customers, including persons with disabilities. Persons with disabilities will benefit from the same services, in the same place, in a similar way, as other customers. It is the commitment of the Company to provide equitable treatment, with respect to providing our goods and services without discrimination in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 and the Ontario Regulation, O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS and the provisions of the Ontario Human Rights Code.
When providing our goods and services to a person with a disability, we are committed to the following four core principles:
Equal Opportunity – People with disabilities have an opportunity equal to that given to others to access our goods and services.
3.1 The President and the H.R. Director are responsible to:
3.2 Employees and other members of the Company are responsible for and must do the following:
4.1 Disability (as per the Ontario Human Rights Code)
People who receive goods or services from the Company.
4.3 Persons with Disabilities
Individuals who have a disability as defined under the Ontario Human Rights Code.
Anything that prevents a person with a disability from fully participating in all aspects of society because of their disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy, or practice.
Accessibility is the degree to which a product, device, service, environment, or facility is usable by as many people as possible, including persons with disabilities.
4.6 Goods and Services
The goods and services provided by the Company.
4.7 Assistive Device
A device used to assist a person with a disability in carrying out activities or in accessing the services of persons or organizations covered by the customer service standard. (i.e., canes, hearing aids, wheelchairs, etc.)
4.8 Support Person
A support person is an individual hired or chosen by a person with a disability to accompany them in order to help with communication, mobility, personal care, medical needs, or with access to goods or services.
4.9 Service Animal
A service animal is an animal for a person with a disability:
4.10 Guide Dog
A dog trained as a guide for a blind person and has the qualifications prescribed by the regulations of the Blind Persons’ Rights Act.
5.1 We will communicate with people with disabilities, to the best of our ability, in ways that take into account their disability and offer communication methods that are suitable to their communication needs (i.e., email, telephone, or in-person, etc.).
5.2 If a person with a disability requiring a wheelchair enters our premises and they require assistance, an employee is required to come out to greet them. If an extended visit is required, suitable meeting accommodation will be arranged and the employee scheduling the meeting is required to take into consideration the person’s disability when making these arrangements.
5.3 Information provided on our company website(s) and promotional marketing materials will be offered in alternative formats, upon request, (i.e., small print vs. large print, offering an in-person meeting to review and read materials or website information if requested, etc.).
5.4 All employees will be educated and trained on how to address and communicate effectively and appropriately with customers with disabilities.
Use of Guide Dogs and Service Animals
5.5 We are committed to welcoming persons with disabilities accompanied by their guide dog or service animal in those areas of the company premises that are open to the public and other third parties, unless the animal is otherwise excluded by another law. If a service animal is excluded by law, we will use other measures to provide services to the person with a disability.
5.6 The Company is permitted to ask for proof that the animal is a service animal. The person with a disability is required to provide a letter from a physician or nurse, or a regulated health professional (including psychologists, psychotherapists, audiologists, speech pathologists, chiropractors, occupational therapists, optometrists, registered psychotherapists, and mental health therapists) confirming that the person requires the animal for reasons relating to the disability.
5.7 All employees and other members of the organization will be trained on the different types of service animals, as well as how to properly interact with those using service animals.
5.8 We are committed to welcoming persons with disabilities who are accompanied by a support person. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them in those areas of the company premises that are open to the public and other third parties.
In certain cases, the Company may require a person with a disability to be accompanied by a support person for health and safety reasons. Before making this decision, the Company will:
In such a situation, admission fees or fares (if applicable) will be waived for the support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on our premises.
5.9 We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure employees and other members of the organization are trained on and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
5.10 Persons with disabilities shall be permitted to obtain, use, or benefit from our goods and services through the use of their assistive devices.
5.11 It is the responsibility of the person with a disability to ensure that their own assistive device is operated in a safe manner at all times.
5.12 All employees and other members of the organization will be trained as required about assistive devices and the Company will maintain accurate records of training delivered. These records will be made available upon inspection as may be required.
Notice of Temporary Disruption to Facilities or Services
5.13 We will provide notice when facilities or services that people with disabilities rely on to access or use goods or services are temporarily disrupted. The notice will be placed in a conspicuous place in areas open to the public or third parties. The notice will include the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
5.14 People with disabilities who wish to provide feedback on the way the Company provides accessibility to our premises and/or general communication are encouraged to do so. Comments and feedback can be submitted:
5.15 All feedback, including complaints, will be handled by the H.R. Director and will respond back within one week of receiving the feedback. The H.R. Director will ensure that our feedback process is accessible by providing or arranging for accessible formats and communication supports, if requested.
5.16 Upon hire, the Company will provide training to all employees and other members of the organization on providing accessible customer service and how to interact with people with various types of disabilities. Employees will complete refresher training every two (2) years. The Company will maintain accurate records of training delivered. These records will be made available upon inspection as may be required.
This policy standard will be communicated as follows:
Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11
O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS
Ontario Human Rights Code
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